Shipping policy

Processing and Shipping Times

Please note that processing times and shipping times are two separate phases. Generally, our orders are shipped within 5–7 business days (excluding weekends and public holidays). However, for some products that require custom creation, processing times may extend to 10–20 business days.

Shipping Methods and Delivery Times

We offer several shipping options to meet our customers’ needs:

  • Standard Shipping: delivery within 5–7 business days | Cost varies based on destination.

  • Express Shipping: delivery within 2–3 business days | Additional charges apply.

  • Custom Orders: shipping will be dispatched only after the product has been completed, in accordance with the stated timelines.

Shipping Costs

Shipping costs are calculated at checkout and depend on factors such as weight, dimensions, and destination of the package. In some cases, we offer:

  • Flat-rate shipping: a fixed cost for orders shipped to specific areas.

  • Free shipping: for orders exceeding a specified threshold (indicated at checkout).

Shipping Restrictions

  • We do not ship to PO boxes.

  • Some shipping methods may only be available in certain geographic areas.

  • If you have any questions, please feel free to contact us.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment directly on the carrier’s website.

Damaged or Lost Items

If you receive a damaged item or if your order is lost during transit, please contact us immediately. We will work to resolve the issue as quickly as possible by offering a refund or a replacement.

Customs Duties and Import Taxes

For international orders, customs duties or import taxes may apply. These additional charges are the responsibility of the customer.